Inforay at the Tax Office/CLO

• Industries

• Processes

• Government

• Solutions
• Case Tax Office
• Case CLO
• Partners

• Commerce and
  Industry

• Finance

Company profile

The Dutch Tax Office is probably the best-known civil service. The service is responsible for every aspect of Dutch tax laws with regard to taxes in the Netherlands, as well as international tax issues. This implies providing information regarding tax laws and imposing, verifying, judging, and collecting taxes. The field of activity extends to outside of the Netherlands, especially regarding sales tax for importation and exportation.

Problem

The Tax Office/CLO is responsible for imposing import and export taxes. To perform this task, data is made available from various systems that the government uses. It is essential that this data can be consulted easily in an overview, to accomplish better service and better law enforcement. Possible risks are detected sooner, collections can be made in time, etcetera. It is crucial that an employee can retrieve a customer overview from the highest level to the smallest detail, regardless of the source of the information.

Solution

The implemented solutions offers CLO the possibility to get an instant customer overview. This overview integrates information regarding the customer from various sources. It is possible to zoom in on customer import and export details, to retrieve the chain that the company belongs to, and to view what goes on in that chain.

In addition to using the information for daily task performance, it is also possible to analyze data. CLO can run analyses and modify the system on its own, without help from the IT department. This allows for finding risks that can identify potentially risky companies with regard to importation and exportation.

Results

The solution makes it possible to identify and inspect companies that are a potential risk with regard to importation and exportation, while guaranteeing the equality before the law. Practical experience has taught that better results can now be achieved with less work.

Also, it is now easy to answer questions from services such as the Internal Revenue Service or the Fiscal Investigation Service using data from multiple sources. Before, these questions could not be answered, or it would take weeks.

Success factors

An important factor in the success of the solutions is that CLO can transform its information needs (questions and answers) into a system, with little or no help from the IT department. The system makes it easy to pose a question and to get the answer by integrating information from multiple sources.

Another success factor is the ability to distribute the answers to other Tax Office employees through the Web, enabling them to perform direct inspections.

Thanks to the solution it now takes only hours in stead of days to get a question answered and to distribute the answer. This also enables employees to respond to their customers faster.